Interactive Voice Response is a telephony menu system that enables the dial pad for identification, segmentation and routing of callers to the most appropriate agent within your team. It is simple and effective and will significantly reduce costs and increase efficiency within any company.
Benefits Of An IVR System:
1. Increase First Contact Resolution
2. Increase Customer Service Efficiency
3. Increase Agent And Company Efficiency
4. Reduce Operational Costs
5. Increase Professionalism
6. Increase Customer Satisfaction
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